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12/05/2022
4 stars 4
After long conversations with the clinic manager about some issues I'd had with Dr. Shaik, who'd behaved inappropriately and said some strange things to me, she arranged for me to change doctors and see Dr. Sullivan-Mees from now on. At first, there was some confusion when I arrived for my appointment. Eventually, it was discovered that, although they had changed the appointment time, whoever put the appointment in the computer forgot to change the doctor I was to see. Fortunately, despite the mix-up, I did not have to wait too long to see Dr. Sullivan-Mees.Dr. Sullivan-Mees is very easy to deal with. Low key, professional, and he quickly got me up to speed on what was happening with my condition. As he discussed the results of my scans, he pointed to the areas in question on the scan. Then we had a brief conversation about the approach we wanted to take at the moment. He shared his perspective. I discussed my needs and objectives. We arrived at a preliminary initial treatment plan that I was happy with. We will see how the disease is progressing in my case and then revisit where we are in another month. I also asked him what, if anything I could do to make a difference in my health and he was wonderfully forthcoming about that as well.I can't describe what a relief it was not to have to pull information out of a begrudging and truculent doctor focused more on how busy he is than the patient sitting in front of him. Instead, Dr. Sullivan-Mees gave me hope for the future. His calm, efficient and kind demeanor is very much appreciated. You really need a doctor like him when facing a serious, often debilitating disease, and I recommend him to anyone in that position.In addition, the support personnel are very nice - from the front desk people, all the way up to the clinic director. With respect to the folks who write reviews complaining about long waits, I would ask them to consider the fact that there USED to be three retina clinics in this town but we have just experienced a phase in which doctors have fled the state - heading for other states where their income and benefits are much better, leaving a giant hole in this state. One of those clinics closed, and now there are only TWO! My impression is that most everyone is doing the best they can to take care of the patients that have been left in the lurch. I won't defend the bad behavior of that one doctor, but even he gets some sympathy for this situation. People are scrambling to fill the void! I won't complain about the wait times and the occasional computer snafus because of it. I am giving 4 stars because the memory of that first doctor is still fresh in my mind, otherwise it would be a 5-star review. Once that first doctor is further away in my rear view mirror, I will reassess and see if I can add a star.
12/04/2022
5 stars 5
Mi and all my family have been seen by Eye Associates for more than 15 years. Always a good experience and care. Very polite and professional service.
12/03/2022
5 stars 5
Made time for me when I had an emergency and hadn't even visited with any of the doctors there in the past. Great service.
12/03/2022
5 stars 5
Excellent communication every step of the way.
12/03/2022
5 stars 5
My experience with eye associate at this business was great didn't have any issues the handle business very well