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2947 Rodeo Park East
Santa Fe,
NM
87505
The staff who conduct the eye exams were very nice, and professional. My one star is not for them but for the optical center and a woman named Laurie in particular. So I would call checking on the status (some times they can arrive early, sometimes late, sometimes they get lost or misplaced) as Im very proactive on things I invest in. So I call, the call goes to an answering machine, I leave a message requesting a call back. Nothing. So I repeat the attempt and leave Ana other message. Again, nothing. So then I call the doctors part of the business and spoke with Jenny, who was very helpful. Anyways, I received a voicemail from Laurie at the optical center. I still have it and wish I could leave it here for you to hear. Her tone was co descending, disrespectful, and absolutely unprofessional. Anyways, between gritted teeth (from the sound of her voice, she was obviously holding everything back, presumably because she got talked bad to by Jenny following my complaint) she mustered all her will to tell me that she would call when they came in. Today, 11/11/20, I went and retrieved them. After a bit of a wait, I was called back into the optical center. After being told to sign for the glasses, I was handed the box and glasses and out I went. I got to the car and looked at them and they have a scratch on the top center of the left lense. There was still loose lense where it had been scratched, presumably in retaliation for the complaint I made. So, my brand new 321$ glasses, complete with Crizal scratch and glare resistant coating, were already damage from the moment I received them. Im not bothering to say anything to them about it, I know, she knows, and now most importantly YOU know! Get your eyes examined here, but DO NOT have your glasses filled or ordered here, or you risk incurring the petty wrath of Laurie.Update: initially I had given this review 1 star. After speaking with Sylvia and just a little bit bit of clarification, she resolved the issue with a bee pair of glasses and a center allowed me to keep the original damaged pair! This type of customer service is increasingly rare but I would like to thank her and apologize for the entire sordid affair!
This location is very nice. Spacious and clean waiting room. The optical shop is smaller than other Eye Associates locations but still have a nice variety. The receptionists are always professional and helpful and the staff has always been kind and helpful as well. Dr. Beebe is one of my all-time favorite optometrists. She's very knowledgeable and thorough every time I've been. The wait never seemed too bad for me. One big plus is the online patient portal as it has all the information you need and allows you to always access prescriptions and makes it easy to schedule appointments.
I had a very positive experience today as usual at Eye Associates. I've been a patient for 26 years, and have always had excellent professional service. The new facility seems to be more efficient. My previous doctor retired so this was my first visit with Dr. Andzelik. I was very impressed with him, and can highly recommend him.
This place was pretty busy for a weekday morning, but overall we had a great experience. Our appointment started on time and was quicker than we anticipated. The assistant and the doctor we professional and polite. We also visited the optics store right after. I do recommend making an appointment at the optics store because there were quite a few people there. The selection was limited, but we were able to find what we wanted so no complaints there.
The team is extremely covid aware. Which I am so grateful for. The tech was quick and officiant and extremely friendly. You can tell she loves what she does. Dr. Ritz has the most incredible bed side manner. Calm and answers questions without feeling bothered. The entire team was gracious and kind. My appt was for 3pm and wasnt seen until 3:15pm but that comes with the territory. I also had an appt for glasses and the eye store team were very excited and willing to help. Such a wonderful experience!