Frequently Asked Questions:
How do I obtain a copy of my medical record?
An ‘Authorization to Obtain or Release Health Information’ form will need to be completed. You can complete the form online, print the form and fax it, or scan it and email it to CentralizedMedicalRecords@eyenm.com. Forms are available at our clinics and a PDF copy of the form is readily available on our website:
All request forms must be completed by the patient (age 18 and older), parent of a minor (age 0-17), or the patient’s legal representative. If a valid authorization is not available when information has been requested, our medical records department will contact the patient to complete an authorization, and may ask for consent to send the patients records directly to the requesting party.
Will I have to pay for copies of my medical record?
Yes, a small fee may be charged if you are requesting either a paper copy, CD, or thumb drive. However, accessing your records through our Patient Portal is available 24/7 and is always free of charge.
Can someone pick up my medical records for me?
Yes, for authorizations signed by the patient’s legal representative, documents indicating the representative’s legal authority must be provided. Accepted documents include health care advance directive, a power of attorney for health care decision-making, or court appointed guardianship. If requesting a third party to pick up your records, their name and address must be listed on the ‘Authorization to Obtain or Release Health Information’ form. Third parties will be asked to provide a copy of their photo ID’.
Can I access my records online?
Yes, accessing your records through our Patient Portal is available 24/7 and is always free of charge.
You can also access your medical records through a third party application (this website is not supported by Eye Associates) called My Links:
How do I contact the Medical Records Department?
Hours of Operation:
Monday – Friday 8:00am to 5:00pm
- Email: CentralizedMedicalRecords@eyenm.com
- Fax: 505-933-6698
- Phone: 505-375-8928