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Very good Experience from Check-in to Check out. Dr. Kleva and her Technition are very knowledgable and they take time to answer your questions. I highly recommend Dr. Kleva.
I took my mom here for her eye appointment. The facility is very clean, employees are very helpful and friendly and well trained in their area of expertise as are the doctors. The only thing is, all the appointments overlap, and there's always a very long wait to be seen. My mother's appointment was at 8:30 am, and we didn't get out of there (The Retna Center) until 11:30 am!! The scheduling of patients' appointments definitely needs some work!
UPDATED EXPERIENCE:Since Dr. Sullivan -Mees left this practice, I have been seen by Dr. Callahan, who is both professional and personable. She is easy to talk to, very thorough in her explanations, and also very kind. During my last appointment, I had a TERRIBLE time with the car service that was supposed to pick me up, and I ended up waiting 3 hours for it to pick me up, which was very disturbing, since I am disabled, mobility challenged, and blind in one eye, which makes me feel rather vulnerable. Dr. Callahan came up front to keep me company, along with one of the front office staff, and they made me feel as if I was not alone in my distress. She was in the process of arranging for an Uber to come pick me up (at their expense) but, fortunately, my car service came through before we had to do the Uber. They even gave me a little snack of apple juice and chips while we were waiting! So kind.The front office staff is also very kind and friendly. They're easy to talk to, and setting up appointments is a breeze.All of the technicians are gentle, professional and kind. Really, I feel lucky to be seen at this practice. They get high marks in every category from me.I will have to have a couple surgical procedures at this place eventually, and I feel confident in their professionalism and care for me, so I won't worry about those.When it comes time to do the cataract surgery and the eye lift surgery, I have no doubt that it will be alright at this medical practice. They exhibit an ideal combination of professionalism, kindness, concern for their patients, and FRIENDLINESS. Their office is fabulously clean, and the bathrooms are huge and disabled-friendly as well! I could not ask for more.PREVIOUSLYAfter long conversations with the clinic manager about some issues I'd had with Dr. Shaik, who'd behaved inappropriately and said some strange things to me, she arranged for me to change doctors and see Dr. Sullivan-Mees from now on.Dr. Sullivan-Mees was very easy to deal with. Low key, professional, and he quickly got me up to speed on what was happening with my condition. As he discussed the results of my scans, he pointed to the areas in question on the scan. Then we had a brief conversation about the approach we wanted to take at the moment. He shared his perspective. I discussed my needs and objectives. We arrived at a preliminary initial treatment plan that I was happy with. We will see how the disease is progressing in my case and then revisit where we are in another month. I also asked him what, if anything I could do to make a difference in my health and he was wonderfully forthcoming about that as well.I can't describe what a relief it was not to have to pull information out of a begrudging and truculent doctor focused more on how busy he is than the patient sitting in front of him. Instead, Dr. Sullivan-Mees gave me hope for the future. His calm, efficient and kind demeanor is very much appreciated.In addition, the support personnel are very nice - from the front desk people, all the way up to the clinic director.With respect to the folks who write reviews complaining about long waits, I would ask them to consider the fact that there USED to be three retina clinics in this town but we have just experienced a phase in which doctors have fled the state - heading for other states where their income and benefits are much better, leaving a giant hole in this state. One of those clinics closed, and now there are only TWO!My impression is that most everyone is doing the best they can to take care of the patients that have been left in the lurch. I won't defend the bad behavior of that one doctor, but even he gets some sympathy for this situation. People are scrambling to fill the void! I won't complain about the wait times and the occasional computer snafus because of it.I am giving 4 stars because the memory of that first doctor is still fresh in my mind, otherwise it would be a 5-star review. Once that first doctor is further away in my rear view mirror, I will reassess and see if I can add a star.