Great Drs, friendly staff. The person who schedules the surgeries was so busy talking to her coworker that she ignored me for 10 minutes. Very unprofessional. I had to leave, as I had another appointment, and was surprised that she scheduled my surgery without my concent
I was nervous after reading the negative reviews, but I had a perfectly normal/positive experience in March 2019. I was helped by Claudia who was super friendly, funny, and great at setting people at ease. I had no problems with the front desk, they were timely, and the doctor was pleasant. Maybe I just got lucky or maybe they've addressed some of the issues other patients mentioned and improved. My only suggestion would be to invest in a little decor for the older, darker, exam rooms to make them friendlier and more reassuring. Non-medical posters or art, a houseplant, some knickknacks, popular fictional characters who wear glasses for the kids, whatever
I have been going to Eye Associates for years and have always found them to be both professional and well-versed in the latest research and techniques.
The five stars are for Dr. Himmel, he is an excellent doctor. Zero stars for his assistant Nicole, she was very rude with my son, he is going to have a Corneal Cross Linking treatment, the doctor told him that it will take almost one month to recover his normal vision. This lady filled out the FMLA papers for my son excusing him from work only for seven days. We were with the doctor on January, as soon as he told my son the time that will take him to recover, he started to work 16 daily hours to have compensation time available. Today this lady told my son another version, excusing him only for seven days. A question, is she a Corneal Specialist? Also, my son was in communication with his insurance, this lady told him, that calling to the insurance took her long time and she was very busy. Question, is part of her job,, correct? he was not allowed to talk with anybody, every question that my son had, she responded him âcall to 888-5757,â he was there. She is very upset due my son contacted the insurance and the insurance said that she sent the wrong papers at the wrong place too, my son questioned her, she is doing retaliation with my son. It is not legal, no profesional, and not ethic. My son is dealing with a lot stress. One more thing, she did not want to provide him a paper telling details of this procedure, my sons supervisor was requesting it. She told him that look for information in the internet. To support my son I was trying to call there but I was not able to talk with anybody. Do you consider fair the Ladys attitude? My hope is that the Dr. Himmel look it, I am pretty sure that he doesnt know what is happening.