Dr. Ritsema is so patient with me. She explains in great detail any problems she foresees or successes she predicts. She explained all the eye medical conditions that I had. She performed my cataract surgery and patiently waited to be paid because I had to make times. I've never had to wait more than 10 minutes for her appointments, but I'd wait even longer because of how I am treated by her and her employees. EXCELLENT DOCTOR!
The opthamologists are great. But, I did have a negative initial experience with their optician/lens office due to insurance copay confusion. Once they realized that I was unhappy however, they made every effort to correct the issue and went out of their way to accommodate me. Therefore what could have been a negative experience turned into a very good experience because the manager, Vanessa, was so proactive. She explained everything thoroughly and couldn't have been more pleasant. So all good and I will be going there to get my new lenses for all my frames.
This is truly a full service Eyecare provider. Not just vision testing (but they are very well), the can do medical caring for your eyes and surgery if necessary. I had a macular perforations in both eyes, resulting in blend spots. Dr. Ramaya surgically repaired the holes I'm the macula and gave me back my sight.